Terms & Conditions

Last updated: 26 June 2026

These Terms and Conditions ("Terms") govern the use of trancsemis.life and all services provided by Trancsemis B.V. ("Trancsemis", "we"). By booking a workshop, purchasing a service, or using our website, you agree to these Terms.

1. Company Information

Trancsemis B.V., registered at the Chamber of Commerce (KVK) under number 81245693, Witte de Withstraat 78, 3012 BN Rotterdam, Netherlands. All prices are stated in EUR and include 21% BTW (Dutch VAT) unless otherwise indicated.

2. Services

Trancsemis provides plant care workshops, office greenery design and installation, maintenance plans, consultations, and related services as described on our website. Service descriptions and prices on trancsemis.life are indicative; final terms are confirmed in booking confirmations or service agreements.

3. Workshop Bookings

1. Bookings are confirmed upon receipt of full payment.
2. Workshops require a minimum number of participants; we reserve the right to reschedule if minimum attendance is not met, with full refund offered.
3. Participants must arrive on time. Late arrivals may miss introductory content; no partial refunds are given.
4. Participants are responsible for their own belongings during workshops.

4. Cancellation and Refunds

• Workshops: Full refund if cancelled 48+ hours before the scheduled start. Cancellations within 48 hours receive a credit valid for 12 months. No-shows are non-refundable.
• Office services: Cancellation terms are specified in individual service agreements. Maintenance plans require 30 days written notice for termination.
• Refunds are processed to the original payment method within 14 business days.

5. Office Greenery Contracts

Office installation and maintenance services are governed by separate service agreements outlining scope, pricing, visit schedules, and plant replacement policies. Proposals are valid for 30 days from the date of issue.

6. Payment

Workshop payments are due at the time of booking. Office service invoices are payable within 14 days of the invoice date unless otherwise agreed. Late payments may incur statutory interest under Dutch law (Article 6:119 BW).

7. Liability

Trancsemis exercises due care in delivering all services. Our liability is limited to the amount paid for the specific service in question. We are not liable for indirect damages, including loss of profit or consequential damage. This limitation does not apply where liability cannot be excluded under mandatory Dutch law.

8. Intellectual Property

All content on trancsemis.life — including text, images, logos, and workshop materials — is owned by Trancsemis B.V. and protected by copyright. Reproduction without written permission is prohibited.

9. Personal Data

We process personal data in accordance with our Privacy Policy and the GDPR. By using our services you acknowledge that your data will be processed as described therein.

10. Force Majeure

Trancsemis is not liable for failure to perform obligations due to circumstances beyond our reasonable control, including natural disasters, pandemics, government restrictions, or utility failures.

11. Complaints

Complaints should be submitted in writing to [email protected] within 14 days of the service date. We aim to respond within 7 business days. If we cannot resolve your complaint, you may refer the dispute to the relevant consumer authority or court.

12. Applicable Law and Jurisdiction

These Terms are governed by Dutch law. Disputes shall be submitted to the competent court in Rotterdam, unless mandatory consumer protection law grants you the right to bring proceedings in your country of residence within the EU.

13. Changes

We may update these Terms at any time. Changes take effect upon publication on this page. Continued use of our services after changes constitutes acceptance.

14. Contact

Trancsemis B.V. · Witte de Withstraat 78, 3012 BN Rotterdam · [email protected] · +31 10 244 89 36